Welcome to the Shropshire New & Used Office Furniture customer information page

Orders

To order online please click on the Home Page Link to Turleys Office Furniture
The Shropshire New & Used Office Furniture website is an offer only. Any contract shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale, and no other conditions shall apply, unless expressly agreed with in writing by the seller.

Processing of Order

At Shropshire New & Used Office Furniture we understand the importance of the ease of use and have tried to provide a website that is not only simple to navigate around but also simple to place your orders.
Simply choose your products, select the quantity and colour together with any other options and then “add to basket”.
At this stage you can either continue shopping or click on “checkout”.
Enter the required invoice and delivery addresses.
Where the delivery address is outside our 30 mile standard delivery area you will need to contact us for a cost to deliver and/or assemble the items.
Confirm you have accepted the “terms and conditions”.
Enter the required card details.
On completion you will receive an email of the order.
Within 24 hours of your order you will also receive an order confirmation.
When your order has been despatched you will receive an email.
If for any reason you experience any difficulty placing your order please contact us on 01743 450460 and we will be glad to assist.

Pricing

Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur and an order is placed at this price we reserve the right to cancel any order before or after confirmation of your order. You will be informed and given the option of continuing with the order at the correct price, or cancelling the order. If any payment has been taken it will be refunded back to you via your original method of payment.
Prices are subject to change without notice. All prices are in British Pounds and are shown as either inclusive and exclusive of VAT. We reserve the right to adjust the VAT element if this changes due to government legislation. The cost of transporting your goods is set out in the ‘Delivery’ section of this website and is based on the delivery location. This cost shall be added to the price to be paid by you.

Payment

Purchasing online with Shropshire New & Used Office Furniture is safe and secure, our website consists of up to date security software to ensure all payment and personal details are secure throughout your shopping experience with us. We use a Thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the site’s registered domain name.

Payment by card

Our preferred method of payment is by credit or debit card, through our secure Sage pay payment system. We accept the following cards: Visa, MasterCard, Visa Electron, Maestro and American Express.

Payment by cheque

We do accept payment by cheque however goods will not be dispatched until after the cheque has cleared. This can take between 5 to 7 days so please accept this delay to be added to the delivery lead time. All Government bodies, including Universities, Councils, Schools, Hospitals etc will qualify for instant credit facilities.

Payment by telephone

In the event you are having difficulty making payment via the website please contact us on 01743 450460. We may able to process the order over the telephone however in doing so we will only be able to deliver the items to the billing address to which the payment card is registered. In line with our security measures we process payments directly into our payment processing provider’s virtual terminal.

Delivery

Free local delivery! – delivery and assembly by our skilled furniture fitters (including removal and disposal of all packaging for recycling) is free on all orders over the value of £500.00 + vat within 30 miles of our warehouse. If your order is less than £500.00 + vat then a nominal delivery charge of £25.00 will apply. Any deliveries outside this area will be competitively quoted for on an individual basis and will obviously depend on the distance travelled. Deliveries are normally carried out Monday – Friday between the hours of 9.00am and 5.00pm. Weekend and out of hours deliveries are available at additional cost upon request. We do not deliver on Bank holidays. A signed delivery note confirms delivery of goods. If you require an exact delivery date or a timed delivery, please call or email in the first instance and we’ll do our best to accommodate your needs. Don’t forget you can also collect from our warehouse and get an additional 5% nett of VAT discount!
Please note that all “Next day delivery” items are shipped directly from the manufacturers for self assembly.

Delivery times

Times quoted are done so in good faith but shall be non-binding. At Shropshire New & Used Office Furniture we aim to deliver your items within 7-10 working days for items in stock however some items shown on our website have longer delivery times and these can in some cases be as long as 4-6 weeks. Please call us if you have any questions regarding the product you wish to buy. In the unlikely event that an item will be out of stock for a period of longer than 4–6 weeks we will contact you. You will be provided with the option to either wait for the items to arrive or cancel your order and have a full refund. Your statutory rights will not be affected.

Delivery Notifications

To assist you once an order has been placed and paid for, you will be contacted directly by us to confirm a day for delivery. Unfortunately we are unable to give a time slot for deliveries.
In the event you do not receive any notifications regarding delivery it may be we have not got your correct email address or telephone number and therefore advise you to contact us either by e-mail at [email protected] or alternatively call us on 01743 450460.

Returns and Refunds Policy

To understand your eligibility under this policy it is important that you carefully read the following, and adhere to all terms.
Together with the Terms and Conditions of Sale, this Returns and Refund Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from Shropshire New & Used Office Furniture, whether you buy through our website at www.shropoffice.co.uk, over the phone or otherwise. All of the Terms and Conditions of Sale will apply equally to this Returns and Refund Policy, including any defined terms. In the event of a conflict between the Terms and Conditions of Sale and this Returns and Refund Policy, the Terms and Conditions of Sale will apply.

Cancellation of goods before delivery

Where you place an order through Shropshire New & Used Office Furniture online for standard stock products you can cancel your order at any time before the goods are delivered to you.

Returning Goods

In accordance with the Consumer Contracts Regulations we will be happy to receive back any items which are deemed to be unsuitable by the customer. You must advise us within 14 days of receipt of goods. Please contact us on 01743 450460 or email [email protected].

Returns are subject to the following conditions:
Goods may be accepted back for credit only with the express permission of Shropshire New & Used Office Furniture. This only applies to goods still in their original packaging. We will arrange for the goods to be collected, although the cost of collection will be passed on to you the customer. Made-to-order or special order items (which are defined as not carried as stock in our warehouse or having to be specially ordered directly from one of our manufacturers) cannot be accepted back in to stock. If you decided to return your made to order or special order product for any reason, it is unlikely that we could sell it to another customer at full selling price. You can return the goods to our warehouse at your own expense, as long as they are still in their original packaging. We strongly recommend that, if in doubt, you visit our showroom to view and try out the products first. For more information or if you need to check whether you can return an item before ordering, please call us on 01743 450460.

Damaged Goods

In the unfortunate event that you receive an item in a damaged condition then photographic proof of the damage including the damaged packaging (if applicable) must be sent by email within 48 hours of receipt of goods. Claims for damaged items outside of this timeframe will not be accepted.

Refunding your money

We will make all refunds to the card used for payment.

Your consumer rights

This Returns Policy does not take away any rights you may have under consumer law. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).

Retention of ownership

Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received, Shropshire New & Used Office Furniture may, at any time, recover the goods, and may enter the buyer’s premises for this purpose. Nevertheless, the responsibility of the condition of goods passes to the buyer on delivery, and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage, in their full invoice price, until final payment.

Warranty

These terms and conditions do not affect your statutory rights however please read carefully before using the website.
All brand new products supplied by Shropshire New & Used Office Furniture carry a minimum 12 month warranty valid from the date of purchase. In the event of a product being faulty you are required to return the item to us as soon as any fault is identified and we will then make arrangements to repair, or if this is not possible, we will return to the manufacturer for repair which can take up to 4 weeks. The warranty will be void if it is considered to have been assembled or used incorrectly or used for a purpose for which it was not intended. This applies to under-warranty or guarantee products – for products not under guarantee or warranty a charge will be made. Goods covered are subject to an 8 hour working day.
Shropshire New & Used Office Furniture does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods, or their suitability for any purpose whatsoever.

Technical description & data

Such descriptions whilst given as a guide are given in good faith and are subject to alteration by the seller without notice. All dimensions are approximate and given in good faith. It is the buyers responsibility to check dimensions at the time of ordering. In case of any size query, please call prior to ordering, as once orders are placed, and/or delivery is made, we are unable to accept these items for return.

Consequential loss

Except in respect of death or personal injury caused by the seller’s negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise), costs or expenses, or their claims for consequential loss whatsoever, which arise out of, or in connection with, the supply of the goods, or their use or re-sale. Shropshire New & Used Office Furniture may also cancel a delivery due to circumstances beyond our control, and would not be liable to the buyer for any costs.

Second Hand Furniture

Second Hand Furniture is always sold as seen. Some products may therefore have marks or imperfections. If you are not satisfied with the condition of the product, please do not accept delivery, as once these items are delivered, they are not returnable and not refundable once they have been signed for upon delivery. If in doubt, these can be viewed in our warehouse before being purchased.

About us

This site is owned and operated by Shropshire New & Used Office Furniture (Parent Company is J.M. Turley Ltd) Registered number 00617930 Registered in the UK. VAT Reg No: 100 6412 36.  If you want to ask us anything about these terms & conditions, or have any comments or complaints on, or about our website, please email. Written correspondence can also be sent to our Registered Office – Shropshire New & Used Office Furniture, 147, Newhampton Road West, Wolverhampton, West Midlands, WV6 0RR. Telephone: 01743 450460

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Turley’s Office Furniture and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, Shropshire New & Used Office Furniture takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments by emailing [email protected]

Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Use of this Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.